Aloha.
Never ever ever purchase anything from the Eagle Warranty Corporation (their diabolical site is here: [link]), or from their subsidiary Carhosting.com.
I don’t care what any dealer, car owner, or anyone says.
I bought my 1996 Volkswagen Passat about a year ago, and while I was at the dealership, they offered me the option to purchase an Eagle Warranty. They said Eagle Warranty helped pay for repairs. I said how much, they said 47$ a month, I said sure, and signed my name.
I’m now getting rid of the car (if anyone wants a car for FREE let me know), and of course, I decided to cancel the warranty.
Now, by my calculations, I’ve given them about $564 or so in payments.
I went to the garage a couple time, and they only gave me $230 in “repair help”. So I was already feeling pretty crummy about the whole deal.
It took me ages to get through to get it canceled. Their website is worthless, and they don’t answer their e-mails or their customer support.
Their telephone system is also terrible. Their system is annoying from the very start, if you get on, just press 0 for the operator.
When I finally got through to her, she was unable to put me through to a real person. Apparently, no one picks up their phones at Eagle Warranty, they make you talk to their answering machines and then call you back if you feel like it.
They also transfer you without telling you. You could be mid-sentence, and they’ll just switch you over.
So, I didn’t get to talk to anyone, and finally got into the voicemail (of course) of Ed at Eagle Warranty. I told him my VIN number for my car, told him I was getting rid of the car, and said I wished to discontinue the warranty.
Ed at Eagle Warranty waited 3 days to call me back. When he did, Ed at Eagle Warranty was very rude. He demanded to know why I wished to discontinue the service, and was very condescending about it. Finally, he grudgingly asked for my VIN number (again) and my first and last name (again).
I asked Ed at Eagle Warranty if there would be any other charges. He said no.
He lied.
Today, they withdrew $175 from my account, decimating my bank account and almost putting me under.
After an HOUR AND A HALF on their blasted phone system, I finally got to talk with a real person, who transferred me to another real person, who transferred me to another real person, who told me it was my fault because it was written in the fine print of the contract.
$175 termination fee. $#$%#$%!!!! 175$~! To do what??? Remove me from their list??? Ridiculous!
THEN, when I asked to file a complaint with someone, they sent me to some techie, who was exTREMEly rude and condescending, and basically told me to shove my complaint where the sun don’t shine.
So, yeah. Don’t buy anything from them. And if you already have it, I feel bad for you. Because there is no way out.
With that, I will end my post with the Meta data from their website in hopes that this post will come up before their website does on Google to prevent some other poor soul from being sucked in.
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Let me know if you buy them too, DA doesn’t tell me.